What is an Agent?
Learn how specialized Agents extend the capabilities of AI Employees.
Official Agent
Adds focused email capabilities to approved AI Employees and users.
HR Employee
Can use Email
Sales Employee
Can use Email
Finance Employee
Not assigned
Definition
An Agent is a specialized capability that helps an AI Employee perform a focused task, such as working with email, documents, calendars or connected business systems.
Why it matters
Agents allow organizations to add useful capabilities without turning every AI Employee into one large, complicated tool. The right capabilities can be assigned where they are needed and kept unavailable where they are not.
Real-world example
Preparing a customer meeting
A Sales AI Employee can use a Calendar Agent to check availability, a Document Agent to summarize account material and an Email Agent to prepare a follow-up. The employee experiences one coordinated interaction.
Key benefits
Add focused capabilities when required
Reuse the same Agent across multiple AI Employees
Control who may view or use each capability
Keep everyday interactions simple for employees
Common questions
Is an Agent the same as an AI Employee?
No. An AI Employee is the digital coworker people interact with. An Agent is a specialized capability that can support that AI Employee.
Can employees use Agents directly?
Yes, where the organization allows it. Direct access is useful for focused tasks, while AI Employees provide a broader and more contextual experience.
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