What are Workflows?
Connect people, AI Employees and capabilities into repeatable business processes.
Request
Employee asks for leave
Coordinate
HR Employee guides the task
Check
Calendar and leave data
Approve
Manager confirms
Complete
Request is recorded
Definition
A Workflow is a structured sequence of tasks that brings together people, AI Employees, Agents and business actions to support a repeatable process.
Why it matters
A single answer is not always enough. Workflows help organizations move from information to coordinated action while keeping approvals and human decisions in the right places.
Real-world example
Employee onboarding
An onboarding Workflow can guide the new employee, prepare required documents, coordinate meetings, request approvals and notify the responsible teams. People remain involved where decisions or confirmation are required.
Key benefits
Turn repeatable work into a consistent process
Coordinate several capabilities in one experience
Include approvals and human decisions
Improve visibility across multi-step tasks
Common questions
Is a Workflow the same as an Agent?
No. An Agent performs a specialized task. A Workflow coordinates multiple tasks and participants across a broader process.
Can a Workflow include people?
Yes. Human review, approval and decision points are important parts of many business processes.
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