What is Knowledge?
Understand the approved information available to your AI Employees.
Employee handbook
Policies and guidance
Technical manuals
Approved product documentation
Quality procedures
Controlled operational knowledge
Approved knowledge
Trusted company context
Available only to the AI Employees and people your organization authorizes.
Definition
Knowledge is the information your organization makes available to AI Employees. It can include documents, policies, manuals, procedures and connected sources.
Why it matters
AI becomes more useful when it works with the language, rules and experience of your organization. Knowledge gives AI Employees the context required to provide relevant support instead of generic answers.
Real-world example
Supporting a new employee
A new colleague can ask about travel expenses, information security or internal terminology. The Company Assistant uses the approved Knowledge assigned to it and guides the employee to the right information.
Key benefits
Make organizational information easier to access
Reduce repeated searching across folders
Give different AI Employees relevant context
Keep control over which information is available
Common questions
Can different AI Employees use different Knowledge?
Yes. Each AI Employee can be connected to the Knowledge appropriate for its role and audience.
Does every user see the same information?
No. Availability depends on the Workspace, assignments and permissions defined by the organization.
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